Job Description

Job Title:
Account Resolution Specialist

Job Overview:

Contemporary Staffing Solutions is seeking an Account Resolution Specialist to join our client to support loan resolution efforts through proactive outreach and customer-focused solutions. This role centers on connecting with former students to understand delinquency causes and guide them toward appropriate repayment or relief options. Success in this position requires strong communication skills, persistence, and attention to detail in a high-volume contact environment. This is a remote (EST), temp-to-hire opportunity ideal for individuals with collections or customer service experience who enjoy problem-solving and helping customers move forward.

Compensation:

$16.50/hour

Work Schedule:

Monday–Friday, normal business hours (EST)

Key Responsibilities of the Account Resolution Specialist:

• Conduct high-volume outbound and inbound outreach via phone, mail, and third-party contacts to engage borrowers regarding past-due federal student loans.

• Assess borrower situations, identify reasons for delinquency, and explain available repayment, deferment, forbearance, or consolidation options.

• Prepare and send written correspondence and required documentation to support loan resolution and confirm repayment arrangements.

• Research and update borrower demographic and contact information through loan servicer systems to ensure accurate records.

• Document all borrower interactions, loan status updates, and outcomes in internal databases with accuracy and timeliness.

• Collaborate in skip tracing efforts and participate in virtual campaigns to locate and engage unresponsive borrowers while maintaining compliance standards.

Qualifications and Skills for the Account Resolution Specialist:

• High school diploma or GED required; equivalent experience considered.

• Prior experience in collections, call center, or customer service environments.

• Strong verbal and written communication skills with the ability to explain complex information clearly and professionally.

• Ability to interpret procedures, follow written and verbal instructions, and apply sound judgment in borrower interactions.

• Working knowledge of Microsoft-based systems and comfort navigating multiple platforms.

• Professional demeanor with a customer-focused mindset and strong interpersonal skills.

Why Join Us?

This role offers hands-on experience in a regulated financial environment with opportunities to build strong communication and account management skills. You’ll work remotely with a supportive team while gaining exposure to federal loan servicing processes. The temp-to-hire structure provides a pathway for long-term growth and stability.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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