Job Description

ASSISTANT FRONT OFFICE MANAGER – THE OVERVIEW
We need an exceptional and passionate Assistant Front Office Manager to join our team and support the Director and Assistant Director of Front Office. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience!

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT PARAMOUNT HOTEL NEW YORK

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality.

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey. While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course).

What’s the job?

NUTS AND BOLTS OF THE JOB

• Supporting and reporting into the Assistant Director of Front Office
• To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
• To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
• To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager
• To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving
• Attend FLSD training and pass on-site test for property

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Outgoing, bubbly personality with a real passion for your role
• A positive approach, excellent organisational skills, and a passion for producing high quality customer care
• Strong team player with excellent communication skills
• Ability to work in a fast-paced environment
• Passionate for hospitality and the youth travel market
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Fluent in English and knowledge of a second language is desirable
• Hands-on experience
• Available to work as reasonably needed in line with business requirements

YOUR ROCK STAR EXPERIENCE

• At least one year’s previous Reception Supervisory experience
• Previous experience in leading and motivating a team
• Competent level of IT proficiency

OUR GLOBAL BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place.

Join Us and help us achieve our Vision!

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