Job Description

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Assists with developing/modifying data information and presentation solutions within Parkland Health in order to provide Parkland with the appropriate data and knowledge to optimize effective evidence-based decision making. Coordinates Data Solutions, while gaining the knowledge and skills to perform many of the typical tasks associated with data request fulfillment, documentation records keeping. Able to complete tasks in a self-directed manner without extensive oversight. Looks for challenges, constantly works towards improving their skill levels, and takes ownership for work assigned to them.

Minimum Specifications

Education

• Associate's degree in Technology, Public Health or Healthcare Administration required. Must have a strong desire to work in Healthcare Information Technology.
• Bachelor's degree preferred.
• PMP or Project Management certificate a plus.

Experience

• Two (2) years of experience as an analyst working as a team member in a project environment applying Agile or Waterfall methodologies as part of the project delivery.
• Two (2) years of experience working with an integrated Electronic Medical Record (EMR) application, within a healthcare organization.
• Familiarity with Office products or project tracking software.
• Experience demonstrating systems analysis, IT, or programming skills are a plus.

Equivalent Education and/or Experience

• May have an equivalent combination of education and/or experience from the list above in lieu of specific education and/or experience as explicitly stated above.

Certification/Registration/Licensure

• Epic application and/or Cogito proficiency or certification preferred
• PMP preferred

Skills or Special Abilities

• Gathers requirements or system specifications and decision flows, in the form of flow charts or equivalent techniques, from written business requirements.
• Can demonstrate translating those designs into technical products, using fundaments of database design and structure.
• Effective communication is a must. Qualified candidates must show the ability to communicate both verbally and in writing with technical and business peers.
• Demonstrates critical thinking skills, and problem solving with regard to design and development of technical applications.
• Advanced skills using Microsoft tools such as Visio, Word, Excel, Power Point, Project.
• Accepts verbal and/or written direction from senior staff and to accomplish projects and tasks.
• Qualified candidates will have a high level of attention to detail, the ability to manage multiple projects at once, and will demonstrate excellent analytical, organization and prioritization skills.
• Demonstrates excellent verbal and written communication skills in order to interact effectively with customers, team members and clients within Parkland Health.
• Comfortable working autonomously in the healthcare space needing little guidance
• Ability to work as part of a centralized or in a federated team environment towards common goals
• Can demonstrate excellent time management skills and the ability to work in a remote environment.
• Independent worker and self-starter, having the ability to provide internal motivation and drive.
• Sets high standards of performance for self.
• Must demonstrate honesty, humility, and be trustworthy.
• Must approach the work environment in a spirit of empathy and work with others for excellent outcomes.
• Must hold self and others responsible for performance excellence and welcome feedback and opportunities for improvement and growth.
• Must value the unique and diverse experiences of others and treat everyone with kindness.
• Must value the diversity of patients and colleagues at Parkland Health and strive to promote the dignity and voice of others.

Responsibilities

1. Under general supervision, assists with the formulation and definition of system scope and objectives through research and fact-finding to develop or modify simple information systems.
2. Assists with the preparation of detailed specifications from which programs will be written.
3. Assists with designing, coding, testing, debugging of documents and maintains programs.
4. Prepares test conditions and conducts program testing to validate that the system works per specifications.
5. Carries out maintenance tasks on assigned programs/systems with assistance from senior personnel when necessary.
6. Assists with the response to customer concerns and requests, with the assistance of senior personnel when necessary.
7. Documents each step of system maintenance to ensure adequate communication within the team and customers.
8. Actively provides prompt responses to customer problems and inquiries. Makes the customer’s experience the first priority in all operations. Collaborates with business partners and cross functional teams to learn business processes and capture requirements relative to proposed solutions.
9. Resolves incidents and requests independently within SLA timelines. Take ownership and resolve complicated/code intensive incidents and requests.
10. Uses diplomacy to handle conflict with peers, without allowing personal feelings to influence or impact the outcome negatively. Respects, shares and cooperates with fellow teammates and acts with Integrity.
11. Follows all department procedures (Weekly Status Reports, Customer Delivery, Customer Communications, Request Creation, etc.)
12. Has a healthy work ethic, by taking ownership for work assigned, finding solutions, and overcoming obstacles. Is accountable, and has a responsible attitude, works with a sense of urgency, and is relentless in the pursuit of excellence. Takes pride in a job well done, checking for completeness and accuracy.
13. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to team leader, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
14. Assists with the maintenance of appropriate program and system documentation in accordance with department standards. Assists other staff with the creation and maintenance of technical specifications and documentation of all programs and applications supported in order to ensure quality of information.
15. Assists senior personnel to define and document business needs and determine the manner in which alternative solutions are identified, communicated to and approved by clients.
16. Stays abreast of the latest developments, advancements, and trends in the field of Information Technology (IT) by attending seminars/workshops, reading professional journals, and meeting with other IT professionals to ensure the latest technology is available and appropriately used at Parkland. Accepts direction from more senior analysts and team leader and works to improve technical and professional skills through contact and interaction with other IT professionals. Integrates knowledge gained into current work practices.
17. Models the Parkland ICARE values (Integrity, Collaboration, Compassion, Accountability, Respect, and Equity) in day-to-day activities.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Salary $83k - $110k based on years of experience  

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.

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