Job Description

Palmer House a Hilton Hotel is looking for a Busperson to join their Food and Beverage Team! Be a part of 150 years of world-class service and carry it forward into the next century! Centrally located in downtown Chicago’s loop and accessible to public transportation makes it easy to get to.

The ideal candidate will have at least one year of restaurant experience, a guest-centric attitude, excellent communication skills, knowledge of sanitation standards, a strong team-oriented approach, and a passion for providing exceptional customer service.

Shift Pattern: AM shift with typical hours from 5:30 AM to 1:30 PM. Full availability to work weekdays, weekends, and holidays is required. Open availability to support PM and mid shifts is also necessary, as this is a union position.

Pay Rate: $15.75 per hour

Medical Insurance Coverage - For you and your Family

The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Vacation, Sick Days and Holidays.
• Go Hilton travel program: 100 nights of discounted travel.
• Parental Leave to support new parents.
• Debt-Free Education: Team members will have access to a wide variety of education, including: college degrees and professional certifications
• Pension plan to help save for your retirement.
• Hilton Shares: Out employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
• Career Growth and development,
• Team Member Resource Groups.
• Recognition and rewards programs.

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food station(s)
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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