Company : Laboratory Express
Location : Lubbock, TX (Remote options may be available)
Compensation : $27–32/hour
Inbound Call Management : Answer calls from healthcare providers, patients, and insurance companies regarding laboratory test scheduling, results, and billing inquiries.
Test Ordering Assistance : Assist healthcare providers with test ordering and specimen collection coordination.
Patient Support : Address patient questions about test preparation, results, and insurance coverage.
Insurance Verification : Process insurance authorizations and verify patient benefits.
Data Entry : Enter patient information and test orders into laboratory computer systems.
Billing Support : Resolve billing questions and payment processing issues.
Issue Escalation : Escalate complex medical or technical questions to appropriate laboratory staff.
Education : High school diploma or equivalent required.
Experience : Previous call center or customer service experience strongly preferred.
Skills : Excellent verbal communication skills and professional phone manner. Strong computer skills and ability to navigate multiple systems simultaneously.
Attributes : Patience and problem-solving abilities for challenging customer situations.
Training : No healthcare experience required; comprehensive medical terminology and laboratory procedures training provided.
Health Coverage : Medical, dental, and vision insurance.
Retirement : 401(k) matching.
Paid Time Off : Generous paid time off policies.
Professional Development : Training in medical terminology, HIPAA compliance, and healthcare systems.
Career Growth : Opportunities for advancement into specialized healthcare roles.
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