Job Description

Customer Service Representative

Location: Lake St Louis, MO (On-site)
Employment Type: Full-Time, Non-Exempt
Salary: $18-$20 per hour

Position Overview

The Customer Service Representative (CSR) is responsible for handling incoming customer calls, scheduling and rescheduling requested services, selling and cross-selling memberships, reviewing technicians' daily schedules, responding to customer texts and voicemails, and following up on missed service payments as needed .

This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment . The ideal candidate will be customer-focused and comfortable handling multiple tasks while ensuring an outstanding customer experience.

What We Offer

• Competitive pay: $18-$20 per hour
• Incentive plan opportunities based on performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement savings options with 401(k) company match (if applicable)
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment focused on customer success

Key Responsibilities

• Answer incoming calls and assist customers with scheduling and rescheduling services
• Sell and cross-sell memberships and other service offerings
• Review technicians' daily schedules to ensure efficiency
• Respond to customer texts and voicemails in a timely manner
• Follow up on missed service payments as needed
• Provide exceptional customer service by addressing customer concerns and inquiries

Qualifications

Required

• 2+ years of experience in Customer Service (preferably in Home Services)
• Strong computer skills with proficiency in Microsoft Office
• High School Diploma or GED
• Ability to multi-task and prioritize workloads in a busy environment
• Ability to work independently with minimal supervision
• Strong verbal and written communication skills

Preferred

• Experience using Service Titan software is highly desired

Working Conditions & Physical Requirements

• Frequent repetitive hand and arm motions with prolonged periods of sitting
• Regularly required to stand, walk, talk, listen, reach, stoop, kneel, crouch, or balance
• Requires manual dexterity and eye-hand coordination for keyboarding and equipment handling
• Ability to lift and/or move up to 25 pounds occasionally
• Noise level is typically low to moderate
• Must be able to travel (10%) within the metropolitan area

Additional Requirements

• Applicants must be  authorized to work in the United States and be able to provide documentation to verify eligibility.

Why Join Us?

As a Customer Service Representative , you will play a vital role in ensuring smooth daily operations and outstanding customer satisfaction . You will work in a collaborative team environment , gain experience with industry-leading tools, and have opportunities for growth and professional development .

Ready to join our team? Apply now!

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