Customer Service Representative Job at Veolia, Harrisburg, PA

UXBHQXhOVjg0RHZ1c3diRG10MHNncmt2S1E9PQ==
  • Veolia
  • Harrisburg, PA

Job Description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose:

The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and PA regulatory commission requirements.

Primary Duties/Responsibilities:

  • Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
  • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
  • Responsible for achieving customer service metrics and satisfaction levels.
  • Ensure all service orders are complete and entered into the CIS.
  • Assist with routing new development for meter reading and entry into CIS.
  • Process customer payments, prepare daily deposits, maintain cash reports.
  • Prepare billing adjustments.
  • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
  • Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).

Qualifications

Education/Experience/Background: 

  • High School Diploma/GED is required.
  • Associate’s degree or equivalent from a two-year college or technical school preferred.
  • Regulated Utility or Municipality customer service experience preferred.
  • Experience using CC&B Customer Billing Information System or similar is preferred.
  • 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.

Knowledge/Skills/Abilities: 

  • Excellent customer service skills with the ability to handle irate customer interactions as needed.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and people skills.
  • Active listening abilities.
  • Proficiency in Google Suite or similar products.
  • Ability to work on multiple tasks simultaneously and adapt to changing priorities in a fast-paced environment.
  • Strong attention to detail.
  • Good organization and problem-solving skills.
  • Ability to work effectively in a team environment and with other departments.

Additional Information

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Tags

Full time,

Similar Jobs

Royal Caribbean Group

Public Health Officer Job at Royal Caribbean Group

The Public Health Officer (PHO) leads the onboard public health program, ensuring compliance with US and international public health standards and internal SQM policies. The PHO provides expert guidance to shipboard personnel, conducts regular surveillance and training... 

Choice Translating, Inc. and TravelingBrand Research

NC - Vietnamese Interpreter - Freelance Job at Choice Translating, Inc. and TravelingBrand Research

 ...interpreters in North Carolina or other states for VRI/OPI opportunities &##127891; Qualifications Fully bilingual, fluent in Vietnamese and English Technologically proficient (familiar with Google Meet, Microsoft Teams , etc.) High school diploma required;... 

Meaningful Beginnings

HR Consultant Job at Meaningful Beginnings

 ...Overview: We are seeking a locally based HR Consultant to provide hands-on HR support on a part-time, as-needed basis. This role is ideal for an experienced HR professional who enjoys working with small organizations to help them build strong people systems, ensure... 

Coastal Freight and Transportation

Dedicated Class A Regional Team Driver Job at Coastal Freight and Transportation

 ...Class A Regional Team Driver Needed!! Average Yearly Pay - Up to $106,000 Average Weekly Pay - Up to $2,050 Working drivers average 3,000+ miles per week Monthly, Quarterly, and AnnualBonus Program Optimized load plans to maximize your miles On time home... 

Galent

Penetration Tester Job at Galent

 ...Responsibilities: Perform manual Application penetration testing against APIs (REST/SOAP), Web Applications, Mobile applications, and thick client applications Perform threat modeling, evaluate application business logic, and perform application architecture reviews...