Bachelor's degree or above, with more than 2 years of cross-border e-commerce customer service experience (those with experience in Southeast Asian platforms such as Shopee, Lazada, and TikTok Shop are preferred). Proficiency in English (able to use it as the main working language); proficiency in Southeast Asian languages such as Vietnamese and Indonesian is a plus. Possess good communication and expression skills as well as adaptability. Be responsible and patient, have a strong sense of service, and be able to handle problems independently and maintain customer relationships. Be able to adapt to the work rhythm of Southeast Asian e-commerce and have a certain ability to work under pressure. Be familiar with Excel, customer service systems, and office software; those with data analysis experience and multi-store customer service management experience are preferred. Be responsible for the daily customer service work of stores on Southeast Asian e-commerce platforms such as Shopee and TikTok Shop. Respond to buyers' messages in a timely manner and answer questions related to products, orders, logistics, and after-sales services. Handle return and exchange requests, complaints, and disputes, maintain the store's good rating, and improve customer satisfaction. Be familiar with the platform rules and policies of various Shopee and TikTok Shop sites, ensure that the communication and handling processes are compliant, and promptly feedback the latest rules and customer needs to the team. Assist in formulating and optimizing customer service processes and script templates to improve response efficiency and conversion rates. Collect customer opinions and market feedback, maintain communication with the operation and product teams, and promote the optimization of services and products. Complete other customer service-related work assigned by superiors.
...solutions. Role Overview: We are seeking a talented Lead Technical Content Writer to join our Documentation team. As a Lead Technical... ..., compelling technical content. ~ Manage multiple writing projects simultaneously, delivering high-quality technical content...
Embark on a meaningful journey as a Registered Nurse specializing in the Progressive Care Unit (PCU) in Plattsburgh, New York. This focused... ...while preserving the continuity and support you rely on in travel nursing. Role specifics and benefits - Responsibilities: Provide...
We are seeking a dedicated Travel Nurse - RN for the Emergency Room in Yuma, Arizona, earning $2,398/week. Responsibilities Provide high-quality emergency care to patients in a fast-paced ER setting Assess patient conditions, perform diagnostics, and implement...
Tired of Trading Time for Money? If youre motivated, coachable, and open to learning a new skill, were mentoring individuals into the life insurance industry. No prior experience required Training & mentorship provided Performance-based income ...
...process can take many forms, including an interview or exam, depending on the job. Position is located in the Health Quality Investigation Unit (HQIU) Cerritos Field Office. This recruitment is until filled and applications will be reviewed on a monthly basis. The cutoff...