Job Description

L2 Desktop Support Technician - Windows & MAC
Melville, NY

Contract-To-Hire

Responsibilities / Experience:

• Must have own means of transportation for this position. Some sites are not commutable by public transportation.
• Experience supporting C-Level Executives; Directors; Managers.
• Well-polished and Well- Spoken; exceptional interpersonal skills.
• Ability to locate Root-Cause-Analysis.
• MUST HAVE 3-5 years’ experience in an enterprise environment with both WINDOWS OS & MAC OS X.
• Hardware & Software install/support (MAC and Windows operating systems).
• Must have on-site and remote experience with both Windows OS & MAC OS.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMACs.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break/fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.

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