Job Description

For more details, please connect with Ibad Ullah Khan at 971-431-1753 or email at [email protected]

Client: State of New York
Job Title: Help Desk Analyst

Start Date: ASAP
Position Type: Contract

Duration: 30 Months
Location: Delmar, NY, 12054 (Hybrid)

Number of Hours: 40 hours a week
Interview Type: Webcam
Ceipal ID: SNY_HD525_IK

Position ID : HBITS-07-14525

Department: ITS

Short Description: The candidate for this position will be responsible for providing Level 1 and Level 2 help desk support to agency staff and performing technical maintenance and support services for agency IT and printing equipment.

Responsibilities:

• Monitoring and responding to requests from agency staff via telephone, email and NYS ITSM system; Monitoring and updating the agency's inventory management application; Monitoring and performing Printer maintenance, consumable replacements; Imaging and preparing computers for staff for onboardings and replacements

Required:

• 72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person.
• 60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
• 60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint
• 60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
• 60 months experience in using and also supporting users with with WebEx functionality
• 24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
• 36 months experience with imaging laptops

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V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, TN and WA. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.


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