Job Description
Job Title: BPO Agent (Healthcare Insurance)
Job Overview:We are seeking a motivated and service-oriented BPO Agent to support our client’s healthcare enrollment operations. This 100% remote, temporary-to-hire position offers an exciting opportunity to assist individuals in selecting the healthcare plans that best fit their needs. Candidates should be goal-driven, tech-savvy, and comfortable working in a fast-paced, high-performance environment.
Compensation:- Training Pay: $18.50/hour (3–4 weeks)
- Post-Training Pay: $20.00/hour
- Commission: $25 per enrollment; $65 per enrollment retroactively once 50 enrollments are reached in a month
- Bonus and OT opportunities available during peak periods
Work Schedule:- Training: Monday–Friday, 9:00 AM – 5:30 PM EST (video required throughout training)
- After training: Assigned one of the following EST shifts, Monday through Friday:
- 8:45 AM – 5:30 PM
- 10:15 AM – 7:00 PM
- 11:15 AM – 8:00 PM
- 2:15 PM – 11:00 PM
- One to two evening shifts per week required
- Weekend hours optional (OT/commission eligible); Saturdays may become required during peak season with a compensatory weekday off
Key Responsibilities of the BPO Agent:- Guide individuals through selecting a healthcare insurance plan tailored to their needs
- Conduct inbound and outbound calls using company-provided leads
- Deliver a positive customer experience while meeting sales goals
- Stay engaged in continuous training and adapt to evolving procedures and systems
- Maintain professionalism in a remote setting while upholding performance expectations
Qualifications and Skills for the BPO Agent:- Minimum 1 year of Medicare/Medicaid insurance sales experience
- Minimum 1 year in an inbound/outbound call center environment
- Strong sales drive and competitive nature
- Excellent verbal communication and customer service skills
- Proficiency with Microsoft Office and ability to learn proprietary systems
- Must have the discipline to work independently and meet performance benchmarks
- Reliable internet connection and ability to work EST hours from any U.S. time zone
Why Join Us?- Opportunity to work remotely from anywhere in the U.S. (EST hours required)
- Competitive hourly pay with strong commission potential
- Fast-paced, supportive team environment with ongoing training
- Possibility of temp-to-hire based on performance and client needs
- Gain valuable experience in the healthcare insurance industry
About Us:Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
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Job Tags
Hourly pay, Contract work, Temporary work, Work at office, Remote work, Shift work, Weekend work, Saturday, Afternoon shift, Weekday work, Monday to Friday,