Lifeline Call-Taker (Part-Time, Overnight Shift) Job at ProPivotal Staffing, Framingham, MA

U0pDQnh0Vjc1anp2dkFER2t0c2dqNzBvTGc9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Lifeline Call-Taker (Part-Time, Overnight Shift)

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. Beginning July 16, 2022, this life line will serve as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors.

This part-time position, with overnight shifts and a rate of $20/hr, involves providing free, confidential emotional support to individuals in crisis. Training will take place in the Framingham office.

Responsibilities:

  • Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
  • Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
  • De-escalate callers with the assistance of the call site supervisor when necessary
  • Be prepared to contact 911 on behalf of the caller in critical situations

Qualifications:

  • High school degree
  • Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
  • Experience with data gathering techniques
  • Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must be able to attend training in Framingham, MA
  • Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer
  • Quiet workspace for remote work

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Part time, Second job, Remote job,

Similar Jobs

FDR Financial Group

Software Engineering Internship Job at FDR Financial Group

 ...Description FDR Financial Group is offering a full-time remote Software Engineering Internship opportunity in the Financial Services industry. As an Entry-Level intern, you will have the chance to gain hands-on experience and contribute to innovative projects while... 

Texas Materials - Gulf Coast Area

Water Truck Driver Job at Texas Materials - Gulf Coast Area

 ...you work for Texas Materials, you are helping to support and build theinfrastructure of Texas. Water Truck driver job description consists of driving a straight truck with tank mounted and is required to drive to and from the job site to water filling station/area.... 

Texas Transportation Services

CDL Class A Driver Owner Operator Job at Texas Transportation Services

 ...About the Job Texas BTTR Holdings LLC is looking to hire a Class A CDL Driver. Overview: ~ Local, Regional & OTR work available. ~ Tanker/ISO, Flatbed, and/or Dry van experience. ~ No DWI, No Reckless Driving, and no more than 2 at-fault accidents. ~24/7 Dispatching... 

SIMEDHealth

LPN Infusion Nurse (PRN) Job at SIMEDHealth

 ...PRN LPN - Make a Difference in Infusion Care at SIMEDHealth Ocala! Are you a compassionate and skilled LPN looking for a flexible PRN...  ...SIMEDHealth in Ocala, FL, is seeking a dedicated Licensed Practical Nurse to provide essential medical care to our infusion patients.... 

Domino's Franchise

Pizza Maker - 2880 8th St S Job at Domino's Franchise

 ...Job Description At Domino's Pizza we are searching for top candidates who are adaptable, self-motivated,and have a passion for customer service. Be Part of a team in a fun and energetic environment. Minimum Age. 18 years old, We Require. Greet & Visit...