Mobile Device Management (MDM) Specialist Job at VDart Inc, Remote

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  • VDart Inc
  • Remote

Job Description

Role: Mobile Device Management (MDM) Specialist

Location: Mississauga, ON
Mode: Contract




Job Description:

Job Summary:


We are seeking a skilled Level 2 Mobile Device Management Specialist to manage and support enterprise mobility infrastructure using Microsoft Intune, SCCM co-management, and SOTI MobiControl for rugged devices. The ideal candidate will have 3-7 years of hands-on experience in mobile device management, endpoint security, and enterprise application deployment across iOS, Android, and Windows platforms.

Key Responsibilities:

Microsoft Intune Administration:

Configure and manage Microsoft Intune tenant settings and policies

Deploy and manage Windows 10/11 devices through Intune

Implement and maintain iOS and Android device enrollment processes

Create and manage compliance policies, conditional access policies, and configuration profiles

Troubleshoot device enrollment, policy deployment, and compliance issues

Monitor device health and compliance status through Intune reporting

Apple Device Management:

Configure and maintain Apple Device Enrollment Program(DEP/ADE) integration

Manage Apple Push Notification Service (APNS)certificates and renewals

Implement Volume Purchase Program (VPP) for app licensing and distribution

Configure supervised device settings and restrictions

Troubleshoot iOS/iPadOS enrollment and policy application issues

Android Enterprise Management:

Set up and maintain Android Enterprise (formerly Android for Work) configurations

Manage Google Play Console integration and app approvals

Configure work profiles, fully managed devices, and dedicated device modes

Implement Android Enterprise enrollment methods (QRcode, NFC, zero-touch)

Troubleshoot Android device management and app deployment issues

SCCM and Intune Co-Management:

Configure and maintain SCCM and Intune co-management workloads

Manage workload transitions between SCCM and Intune

Monitor co-managed device health and policy conflicts

Implement cloud management gateway (CMG)configurations

Troubleshoot co-management enrollment and synchronization issues

SOTI MobiControl for Rugged Devices:

Administer SOTI MobiControl console and deployment server

Configure device profiles and policies for rugged Android and Windows devices

Manage application deployment and updates through SOTI

Implement remote control and support capabilities

Configure lockdown profiles and kiosk modes for specialized devices

Troubleshoot SOTI agent issues and device connectivity problems

Patch Management and Application Deployment:

Deploy Windows updates and feature updates through Intune

Manage update rings and deployment schedules

Deploy and manage business applications across all platforms

Configure app protection policies and conditional launch settings

Monitor update compliance and application installation status

Troubleshoot failed deployments and update issues

Troubleshooting and Support:

Provide Level 2 technical support for MDM-related issues

Analyze device logs and diagnostic information

Resolve enrollment failures, policy conflicts, and application issues

Escalate complex issues to Level 3 support or vendors when necessary

Document troubleshooting procedures and create knowledge base articles

Assist end users with device setup and basic MDM functionality

Required Qualifications

3-7 years of experience in mobile device management and endpoint administration

Hands-on experience with Microsoft Intune administration and configuration

Working knowledge of SCCM co-management scenarios and workload management

Experience with SOTI MobiControl or similar rugged device management solutions

Proficiency in Apple DEP/ADE enrollment and device management

Experience with Apple VPP licensing and app distribution

Knowledge of APNS certificate management and troubleshooting

Hands-on experience with Android Enterprise management and enrollment methods

Understanding of mobile device security policies and compliance frameworks

Experience with Windows 10/11 management through cloud-based MDM solutions

Basic understanding of PowerShell scripting for automation tasks

Job Tags

Contract work, Remote work,

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