Role: Mobile Device Management (MDM) Specialist
Location: Mississauga, ON
Mode: Contract
Job Description:
Job Summary:
We are seeking a skilled Level 2 Mobile Device Management Specialist to manage and support enterprise mobility infrastructure using Microsoft Intune, SCCM co-management, and SOTI MobiControl for rugged devices. The ideal candidate will have 3-7 years of hands-on experience in mobile device management, endpoint security, and enterprise application deployment across iOS, Android, and Windows platforms.
Key Responsibilities:
Microsoft Intune Administration:
Configure and manage Microsoft Intune tenant settings and policies
Deploy and manage Windows 10/11 devices through Intune
Implement and maintain iOS and Android device enrollment processes
Create and manage compliance policies, conditional access policies, and configuration profiles
Troubleshoot device enrollment, policy deployment, and compliance issues
Monitor device health and compliance status through Intune reporting
Apple Device Management:
Configure and maintain Apple Device Enrollment Program(DEP/ADE) integration
Manage Apple Push Notification Service (APNS)certificates and renewals
Implement Volume Purchase Program (VPP) for app licensing and distribution
Configure supervised device settings and restrictions
Troubleshoot iOS/iPadOS enrollment and policy application issues
Android Enterprise Management:
Set up and maintain Android Enterprise (formerly Android for Work) configurations
Manage Google Play Console integration and app approvals
Configure work profiles, fully managed devices, and dedicated device modes
Implement Android Enterprise enrollment methods (QRcode, NFC, zero-touch)
Troubleshoot Android device management and app deployment issues
SCCM and Intune Co-Management:
Configure and maintain SCCM and Intune co-management workloads
Manage workload transitions between SCCM and Intune
Monitor co-managed device health and policy conflicts
Implement cloud management gateway (CMG)configurations
Troubleshoot co-management enrollment and synchronization issues
SOTI MobiControl for Rugged Devices:
Administer SOTI MobiControl console and deployment server
Configure device profiles and policies for rugged Android and Windows devices
Manage application deployment and updates through SOTI
Implement remote control and support capabilities
Configure lockdown profiles and kiosk modes for specialized devices
Troubleshoot SOTI agent issues and device connectivity problems
Patch Management and Application Deployment:
Deploy Windows updates and feature updates through Intune
Manage update rings and deployment schedules
Deploy and manage business applications across all platforms
Configure app protection policies and conditional launch settings
Monitor update compliance and application installation status
Troubleshoot failed deployments and update issues
Troubleshooting and Support:
Provide Level 2 technical support for MDM-related issues
Analyze device logs and diagnostic information
Resolve enrollment failures, policy conflicts, and application issues
Escalate complex issues to Level 3 support or vendors when necessary
Document troubleshooting procedures and create knowledge base articles
Assist end users with device setup and basic MDM functionality
Required Qualifications
3-7 years of experience in mobile device management and endpoint administration
Hands-on experience with Microsoft Intune administration and configuration
Working knowledge of SCCM co-management scenarios and workload management
Experience with SOTI MobiControl or similar rugged device management solutions
Proficiency in Apple DEP/ADE enrollment and device management
Experience with Apple VPP licensing and app distribution
Knowledge of APNS certificate management and troubleshooting
Hands-on experience with Android Enterprise management and enrollment methods
Understanding of mobile device security policies and compliance frameworks
Experience with Windows 10/11 management through cloud-based MDM solutions
Basic understanding of PowerShell scripting for automation tasks
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