Job Description

You’re the person in the office who is organized, patient, and supportive — people can count on you when things get busy. You're not afraid to knock on doors and get things done for your customers and team. You thrive when you’re the go-to person for details, schedules, and communication that help the whole team succeed.

You know how to stay calm and kind under pressure, whether you’re handling a challenging customer or juggling multiple tasks. You always communicate respectfully, but you’re willing to be direct when needed. When it comes to supporting customers, you prefer clear guidelines over strict guardrails so you can build relationships. You know when to stick to how things are usually done vs. when to flex so a customer gets what they need.

At Crouse Concrete, we care about doing great work – and being a great place to work. We deliver high-quality concrete work across residential, commercial, decorative, and outdoor living projects. Our team shows up with integrity, communicates honestly, and treats people and their property with respect. We don’t cut corners — we invest in training, stay current with the latest techniques, and bring a team mindset to every job site.

If this sounds like a team you’d like to be a part of, let's connect!

Responsibilities:

• Answer customer calls and emails and guide them on next steps
• Schedule estimators and update customers on project timelines
• Submit permits and track township requirements to keep projects moving
• Send invoices, take payments, and follow up for customer feedback/reviews
• Keep records accurate in QuickBooks Online and maintain organized files
• Support the office team with general administrative tasks

Qualifications:

• Administrative experience required; construction or permitting experience is a plus
• Strong customer service skills with the ability to remain calm, direct, and kind under pressure
• Able to work Monday to Friday 8am-4pm
• Proficiency with QuickBooks Online preferred, but not required

What we bring to the table:

• Paid Time Off for Holidays
• Retirement Plan with 3% Employer Match
• Team Events including Family Members
• Continued Education & Training Programs
• Christmas Gifts and Bonuses

What you bring to the table:

• Tenacity: You take ownership of tasks and see them through, making sure nothing falls through the cracks.
• Organization: You keep multiple moving pieces in order so the team and customers always know what’s next.
• Adaptability: You can switch between tasks without missing a beat. You’re comfortable shifting between tasks to support the team and customers.
• Service Mindset: You know great service means providing solutions and leaving people with confidence in the team, even when conversations are tough.

Ready to Support a Team that Delivers Quality?
Apply now or call 717.993.4513

Related Skills/Experience: Administrative Assistant, Office Assistant, Office Coordinator, Office Admin, Permitting, Permit Coordinator, Construction Admin, QuickBooks Online

 

 

 

Job Tags

Work at office, Monday to Friday, Flexible hours, Shift work,

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