Patient Advocate - Lehigh Valley Job at Patient Funding Alternatives, Lehigh Valley, PA

UzV1RnhOcDQ1enpsc2dIQWt0MHVoclV2S0E9PQ==
  • Patient Funding Alternatives
  • Lehigh Valley, PA

Job Description

Patient Advocate Specialist

 

 

ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program . You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.

This role demands mission-driven advocacy , proactive problem-solving , empathetic communication , and resilience —all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.

We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.

Key Responsibilities

Patient Engagement & Advocacy

  • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.
  • Assess family dynamics and adapt communication style to effectively meet their needs.
  • Obtain necessary authorizations and documentation from patients/families.
  • Foster trust with patients while maintaining appropriate professional boundaries.
  • Demonstrate cultural competence and empathy when engaging with vulnerable populations.

HIPP Enrollment & Case Management

  • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).
  • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.
  • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.
  • Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.

Program Maintenance & Benefit Coordination

  • Clarify how employer-provided health insurance works in coordination with Medicaid.
  • Verify and update ongoing patient eligibility for HIPP to maintain continuity.
  • Assist with resolving insurance-related issues upon request from patients or clients.

Technology & Documentation

  • Utilize CRM/case management system to manage referrals and patient records.
  • Upload, scan, and securely transmit required documentation.
  • Record patient interactions meticulously in compliance with privacy and legal standards.
  • Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.

Client & Hospital Relationship Management

  • Represent the organization as the onsite contact at the hospital.
  • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.
  • Always uphold the organization’s values with ethical integrity and professionalism.

Required Qualifications

  • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.
  • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.
  • Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.

Preferred Qualifications

  • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.
  • Training in motivational interviewing, trauma-informed care, or medical billing/coding.
  • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.
  • Three-Five years’ experience in patient-facing roles within a healthcare setting.
  • Full Bilingual proficiency in Spanish is strongly preferred.

Core Skills & Competencies

Technical Skills-Preferred

  • Proficiency with CRM or case management systems.
  • Knowledge of Medicaid/Medicare eligibility and benefits coordination.
  • Ability to interpret medical billing and insurance documents.
  • Strong compliance-based documentation practices.

Interpersonal Skills

  • Active listening and empathetic communication.
  • De-escalation tactics for emotionally distressed patients.
  • Cultural awareness and sensitivity in communication.
  • Collaboration with cross-functional teams, including hospital and internal staff.

Key Traits for Success

  • Mission-Driven Advocacy – Consistently puts patient needs first.
  • Ego Resilience – Thrives amid adversity and changing demands.
  • Empathy – Provides compassionate support while ensuring professionalism.
  • Urgency – Balances speed and sensitivity in patient interactions.
  • Detail Orientation – Ensures accuracy and completeness in documentation.
  • Cultural Competence – Demonstrates respect and understanding of diverse experiences.
  • Adaptability – Successfully operates in evolving policy and procedural environments.

 

Why Join Us?

As a Patient Advocate , you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.

 

Salary: $50,000+/year based on experience plus $4,000+/year bonus potential  

Job Tags

Full time,

Similar Jobs

Essel

Assistant Construction Project Manager Multi Family Job at Essel

 ...We are looking for an Assistant Project Manager for a direct hire role that will support multi-family construction projects from initial planning to the final stages of construction. This is a great opportunity for a detail-oriented and driven construction professional... 

Christus Health

Manager Practice II - Mt Pleasant Primary Family Med Job at Christus Health

 ...usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer... 

Sodexo

Premium Airport Lounge Buffet Attendant - Korean Air Job at Sodexo

 ...About the Job: Korean Air Premium Lounge Buffet Attendant Pay Rate: $25.26 per hour Location: Los Angeles International Airport (LAX) Company: Sodexo Live! Shift Times:~ Open Availability Preferred. ~6:30am to 12:30pm. ~6:00pm to 12:00am shift is... 

Renaissance Hotel - Cincinnati

Executive Sous Chef Job at Renaissance Hotel - Cincinnati

 ...facilities to meet Renaissance high standards of quality. Hire, train, supervise, schedule and participate in activities of executive sous chefs, cooks and other personnel involved in preparing, cooking and presenting food in accordance with productivity standards, cost... 

Skilled Up Solutions

Painter Job at Skilled Up Solutions

 ...play a crucial part in ensuring that our products not only meet quality standards but also look great. If you have a passion for painting and a keen eye for detail, we want to hear from you! Responsibilities Prepare surfaces for painting by cleaning, sanding, and...