Project Manager (PM) - Tour Services Job at Ladgov Corporation, Washington DC

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  • Ladgov Corporation
  • Washington DC

Job Description

Position Title: Project Manager (PM) – Tour Services

Job Type: Full-Time.

Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228

Qualifications:  T he candidate shall have:

  • Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.

  • At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).

  • At least one (1) year of computer experience, including use of MS Office Suite applications.

  • Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.

  • Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).

  • Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.

Duties and Responsibilities :  The candidate must:

  • Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.

  • Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.

  • Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.

  • Conduct and oversee guided tours of the BEP currency production floor as needed.

  • Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.

  • Coordinate and respond to special requests, VIP visits, and educational groups.

  • Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).

  • Maintain compliance with BEP safety, security, privacy, and environmental policies.

  • Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.

  • Communicate daily with the COR regarding staffing, operational issues, and corrective actions.

  • Lead the contractor team in maintaining a professional visitor experience , including crowd management, accessibility accommodations, and visitor engagement.

Job Tags

Full time, Contract work, For contractors,

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