Project Manager (PM) - Tour Services Job at Ladgov Corporation, Washington DC

VHBHRHhkeDg0em5odlFMSGs5OHBncmdu
  • Ladgov Corporation
  • Washington DC

Job Description

Position Title: Project Manager (PM) – Tour Services

Job Type: Full-Time.

Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228

Qualifications:  T he candidate shall have:

  • Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.

  • At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).

  • At least one (1) year of computer experience, including use of MS Office Suite applications.

  • Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.

  • Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).

  • Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.

Duties and Responsibilities :  The candidate must:

  • Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.

  • Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.

  • Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.

  • Conduct and oversee guided tours of the BEP currency production floor as needed.

  • Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.

  • Coordinate and respond to special requests, VIP visits, and educational groups.

  • Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).

  • Maintain compliance with BEP safety, security, privacy, and environmental policies.

  • Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.

  • Communicate daily with the COR regarding staffing, operational issues, and corrective actions.

  • Lead the contractor team in maintaining a professional visitor experience , including crowd management, accessibility accommodations, and visitor engagement.

Job Tags

Full time, Contract work, For contractors,

Similar Jobs

Allstar Heating and Air Conditioning

HVAC Service Technician Job at Allstar Heating and Air Conditioning

 ...Established HVAC company in the Buellton area looking for an experienced full-time Service / Maintenance Technician to join our growing...  ..., self-sufficient, and dependable. Compensation: Non-Union Shop. Starting pay based on experience $28-$60+. Holidays/... 

Dunkin'

Cake Decorator Job at Dunkin'

 ...will be responsible for Mixing, preparing, baking, and decorating Donuts. It is also the baker's responsibility to ensure the quality of...  ... Paid time Off Life and Disability Tenure Bonus Dunkin' is the world's leading baked goods and coffee chain, serving more... 

The Franklin Institute

Event Staff Job at The Franklin Institute

 ...atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.Position Description:The Event Staffis a customer-focused position that must ensure that all clients have a memorable experience, free of operational and customer... 

Bronx House

Case Manager Job at Bronx House

 ...Case Manager, Naturally Occuring Retirement Community (NORC) Position/Title: Case Manager Location : Senior Services at Pelham Parkway Houses- NORC Program Hours : Monday-Friday- 9 am-5 pm (35 hours/ Week)/ fully in-person Staff reports to Pelham Parkway NORC... 

Homewood Suites & Hampton Irvine

Room Attendant - Hilton Hotel | ¡Bono de Bienvenida de $250! Job at Homewood Suites & Hampton Irvine

Room Attendant - Hilton Hotel | Bono de bienvenida de $250!Join our housekeeping team at Hilton and earn a $250 sign-on bonus after 90 days of successful employment! Forma parte de nuestro equipo de limpieza y recibe un bono de bienvenida de $250 despus de 90 das...