Job Description

The team at Houston Behavioral Healthcare Hospital is both passionate about quality behavioral healthcare and compassionate about those we serve. We recognize that emotional, behavioral and chemical dependency problems can affect all areas of a person's life.

Our individual mental health treatment programs are tailored to address each person's unique problems and needs. If you are a team player, reliable candidate, and enjoy helping others, please see our open opportunities:

Our mission is to embark on a path with our community and ensure, Compassion, Acceptance, Respect, Empowerment, and Sincerity with each step we take together. Therefore creating our STEPS as our values:

Service- Providing outstanding customer service is at the core of everything we do.

Teamwork- One team, one goal: Improving the well-being of customers we serve.

Excellence- High standards from ourselves and each other.

Passionate- Nurture ideas, inspire excellence, and cultivate growth.

Safety -We pledge the highest standards of patient safety.

Houston Behavioral Healthcare Hospital is currently recruiting one Per Diem Psych PBX Receptionist, Monday-Friday, 3pm--9pm to work front desk and assist with walking visitors to the units, property and answer phones .

Duties:

• Ensures a smooth process at the front desk.
• Ask for patient ID number over the phone before transfer of call to the unit.
• Checks in prescription medication and ensures patient is still admitted. Calls the units for RNs to pick up medications in a timely manner.
• Check email daily for events and updates
• Print census at 3pm
• Check in visitors, directs traffic, wands visitors, helps with property check in and contraband, will help educate visitors with the visitation process.
• PBX receptionist will work closely with Nurses, Mental Health Technician, Supervisors and visitors in regarding visitation.
• Resolve issues at front desk and notify the correct person or call house supervisor
• Page codes over the intercom and document in binder
• Help keep lobby clean and restock lobby
• Complete daily checklist
• Answer phone calls and ensure property is delivered to the units before closing.
• Provide the best customer service to all visitors, vendors, medical staff and employees.

Requirements

Education: HS Diploma or equivalent

1 year experience in a behavioral healthcare/ or customer service.

Communication skills.

Flexible

Bilingual preferred

Team Player

Benefits

401-K

Medical, vision and Dental

STD/LTD

PTO

PTO Cash out

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