Remote Online Customer Service Specialist | Hotel Booking Job at Why Knot Travel, Massachusetts

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  • Why Knot Travel
  • Massachusetts

Job Description

This is a remote position.

Job Title: Remote Online Customer Service Specialist

Location: Remote

Company: Why Knot Travel

About Why Knot Travel:

At Why Knot Travel , we specialize in helping clients create unforgettable travel experiences, from luxurious getaways to destination weddings and personalized hotel stays. We believe in delivering exceptional service and stress-free travel planning—making every journey as seamless as possible. Join our growing team of travel professionals and turn your love for travel into a rewarding, flexible career.

Job Overview:

We are currently seeking a detail-oriented and client-focused Remote Online Customer Service Specialist to assist with hotel and travel bookings. In this fully remote role, you’ll respond to client inquiries, manage reservations, and ensure a smooth, positive travel planning experience. This is a commission-based, independent contractor position with the flexibility to work from home or anywhere with a stable internet connection.

Key Responsibilities:

  • Respond to customer inquiries regarding hotel and travel bookings via phone, email, or messaging platforms

  • Confirm booking details and ensure reservation accuracy

  • Process payments, generate invoices, and maintain organized booking records

  • Handle special requests, changes, or cancellations in a professional and timely manner

  • Recommend travel options that suit client preferences, budgets, and styles

  • Provide excellent customer service throughout the booking process

  • Stay informed on supplier updates, discounts, and accommodation offerings

Qualifications:

  • Strong communication, problem-solving, and customer service skills

  • Excellent attention to detail and ability to multitask in a fast-paced environment

  • Comfortable working independently with minimal supervision

  • Basic computer proficiency and comfort using online systems

  • Passion for travel and helping others plan unforgettable experiences

  • Fluency in English (bilingual is a plus)

  • Must be 18 years or older

  • Access to a computer/smartphone and reliable internet connection

  • Must be authorized to work in the U.S.

Compensation & Benefits:

  • Commission-based earnings with no income cap

  • Flexible schedule—work from home on your terms

  • Travel industry discounts and access to exclusive FAM trips

  • Free training, mentorship, and support resources

  • Career development opportunities within the travel industry

How to Apply:

Ready to help travelers book their perfect stays while building a career you love? Apply today to become a Remote Online Customer Service Specialist with Why Knot Travel.

Be sure to check your spam or junk folders after applying to avoid missing important communications.



Job Tags

Full time, For contractors, Remote job, Work from home, Flexible hours,

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