Job Description

As an Operations Manager for Nation Security, you will manage a large security team delivering services on customer sites. You will support your area's development, operations, and profitability by ensuring optimal business performance, contract compliance, and service delivery. Role and Responsibilities: This full-time role may require managing 24x7 operations and being available for emergencies outside of normal hours. Flexible working arrangements may be available, and you could be based at a large site or oversee multiple sites. Your responsibilities include:

• Managing your area, including support, discipline, grievances, and recruitment
• Setting goals and objectives for your team, including supervisory roles
• Acting as a role model, aligning with company values
• Driving employee engagement through personal interaction and coaching
• Managing contractual budgets in line with financial targets
• Ensuring customer satisfaction and contract compliance in security service delivery
• Maintaining sufficiently trained, licensed, and vetted staff to meet requirements
• Ensuring all staff complete required training and screening/vetting
• Developing professional customer relationships and addressing their requests and concerns
• Completing health & safety assessments, reporting incidents, participating in investigations, and contributing to health & safety committees
• Conducting risk assessments, site evaluations, and preparing monthly performance reports and billing schedules

Responsibilities:

• Develop and implement security policies, protocols, and procedures
• Oversee and manage security operations, including personnel, equipment, and systems
• Conduct regular security assessments and audits
• Coordinate with law enforcement and emergency services during incidents
• Train security staff on procedures and protocols
• Investigate and report security breaches to management
• Collaborate with other departments to ensure a secure environment
• Stay updated on security trends, technologies, and best practices

Skills and Experience:

• Minimum of 3 years in security management or a related field
• Familiarity with law enforcement procedures and regulations
• Experience in a militarized environment is a plus
• Prior operational management experience, ideally within the security industry
• Valid security industry license or accepted certificate of security competence
• Excellent verbal and written communication skills
• Excellent customer service and organizational skills
• Ability to successfully manage a team
• Track record of working in a fast-paced and demanding environment

Equal Opportunity Employer: We value diversity and are an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

Job Tags

Full time, Contract work, Flexible hours,

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