Job Description

**About the Role** Global Support Operations (GSO) is responsible for managing Uber's external vendor network, ensuring seamless customer support worldwide. As a **Senior Program Leader for Security & Compliance Strategy and Governance** , you will collaborate with internal security teams, stakeholders, and external partners to uphold and enforce Uber's security and compliance measures. This role requires **expertise in security frameworks, regulatory compliance, and risk management** to protect Uber's proprietary and sensitive data. You will work cross-functionally with teams across the globe, ensuring that security policies remain **current, effective, and properly implemented** within Uber's vendor ecosystem. A successful candidate is a **strategic thinker and proactive leader** who thrives in a **matrixed environment** , builds strong internal partnerships, and drives security initiatives forward. You must possess **exceptional communication and analytical skills** , with the ability to translate complex security challenges into clear, actionable strategies. Most importantly, you should be comfortable challenging the status quo and **leading continuous improvement efforts** . **What You'll Do** **Security & Compliance Oversight** + **Access & Asset Management:** Oversee **Yubikey asset management** , **job title and permission group setup** , and **access control reviews** to prevent excessive access. + **Technical Site Transitions:** Lead security initiatives during **technical site launches and ramp-downs** to ensure compliance. + **Policy Development & Enforcement:** Maintain and communicate **internal security policies** , ensuring alignment with evolving regulatory and business requirements. + **Real-Time Monitoring:** Oversee **refund and appeasement monitoring** and GDPR **CRM search compliance** . + **Incident & Escalation Management:** Handle **security escalations** , tracking resolution and reporting closure outcomes. **Audit & Risk Management** + **Operational Audits:** Conduct **virtual and physical site audits** , vendor self-audits, and **compliance reviews** (e.g., IP allowlisting, OneLogin, MFA/VDI access, active site rosters, and insurance compliance). + **BPO & Vendor Compliance:** Ensure **BPO partners meet Uber's security requirements** through vendor manager checklists, network risk assessments, and policy alignment. + **Regulatory & Internal Compliance:** Oversee **FTC consent audits** , TPRM compliance, and alignment with Uber's **internal audit teams** . + **Remediation & Change Management:** Lead **post-audit remediation efforts** , tracking necessary changes and ensuring corrective actions. **Strategic Security Governance** + **Risk Assessment & Management:** Develop and maintain a **network risk matrix** to assess vendor and site-specific risks. + **Stakeholder Collaboration:** Partner with **internal security, compliance, and legal teams** to drive alignment on security governance and evolving regulatory requirements. + **Continuous Improvement:** Evaluate Uber's security framework, identify gaps, and propose **data-driven improvements** to enhance security resilience across global operations **Basic Qualifications** + **7+ years of experience** in security, compliance, or risk management in a **large multinational company** or outsourced contact center environment + Minimum 2+ years experience **managing a team** + Expertise in **security compliance, risk frameworks, and regulatory requirements** affecting global operations + Proven ability to **translate security risks into actionable insights** that enhance customer trust and operational resilience + **Bachelor's degree** from an accredited institution (Security, Risk Management, Business, or related field preferred) **Preferred Qualifications** + Strong written and verbal **communication skills** across diverse teams and leadership levels + Ability to be an **Uber brand and security compliance advocate** , ensuring vendors meet Uber's standards. + **Team-oriented leader** who fosters collaboration and aligns different perspectives into a unified security strategy + Strong **multi-tasking, prioritization, and project management** skills + Experience working in a **complex matrixed environment** , balancing multiple priorities and stakeholders + **Self-motivated problem-solver** with a data-driven approach to security risk management **About the Team** The **Security & Compliance Team** ensures that Uber's **global BPO network adheres to security and regulatory standards** , protecting Uber's **customer data, proprietary information, and operational integrity** . We establish **policy expectations, compliance processes, and risk governance frameworks** to safeguard Uber's information security landscape As a **strategic security partner** , we work closely with **internal teams, external partners, and regulatory stakeholders** to assess risks, implement controls, and drive security excellence across Uber's support operations For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$149,000 per year - USD$165,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

Job Tags

Fixed term contract, Worldwide,

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