Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

1st Shift

• Provide instruction and guidance to employees and audit work processes and products to confirm production specifications are met. 
• Maintain positive and effective relationships with employees. Direct employees to the appropriate manager regarding policy questions.
• Ensure compliance with all safety regulations, quality standard, policies and procedures. Report any problems, potential problems, hazardous situations to management
• Inspect products and/or shipments to verify conformance to specifications
• Review and approve machine set ups, production samples, and/or shipments as necessary
• Identify and report opportunities for continual improvement
• When necessary, attend production meetings and/or confer with other departments to coordinate production activities
• Coordinate or perform training for new employees, contract workers, and/or guests to ensure safety, quality, and production requirements are understood.
• Ensure the “Quality Policy and Objectives” are understood and achieved

Quality

• Monitors quality counseling guidelines to ensure shift managers are current with any

positive counseling as needed.

• Follows inspection checklist and records any identified defects.
• Follow established quality Standard Operating Procedures (SOP) to ensure product

meets quality conformance specified by the customer.

• Perform visual inspection of printed materials for defects, such as loose, torn, or

wrinkled pages, missing staples, incorrect bindings, printing defects, etc.

• Perform “samples” selection and package for shipment.
• Identify potential issues and involve department Lead and/or management to

determine an appropriate solution.

• May assist with disposition of defective or non-conforming product.
• Work closely with the Sales Rep and CSR on any customer issues.
• CQT
• Handle any customer complaints
• Issue credit on bad product, credit and rebill job that has been billed wrong.
• Issue call tags on product that need to be inspected to determine if there is an issue with the finished product.

 EQT Reliance

• Enter Corrective Action (CAPA)
• Make sure all employees are completing Employee Training.
• Ensuring that all SOP’s are up to date.

 Shipping

• Create orders to ship in WCSS
• Key ship in WBS
• Ship LTL & TL truck shipments
• Uber Freight Portal
• UPS Freight Line
• Ship UPS and FEDEX
• Adjust in transit inventory

 Vault

• Receive and ship jobs
• Cycle counting
• Inventory

 Purchasing

• Allocate paper to jobs to move to production
• Inventory for purchasing, tape, film wrap, stitch wire, transfer tape carton tape.

Qualifications

• High School Diploma or GED preferred
• 2 or more years of experience in a manufacturing/operations environment
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
• Must have proficient knowledge of technology including computers and software programs such as MS Office, MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs
• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and rarely lift in excess of 50 pounds
• Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percentages
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues

Additional Information

RRD's current hourly range for this role is $22.00 to $33.00. The hourly range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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