Job Description

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not just a word – it’s a legacy.   We exist to improve the living experience of our customers and enrich the lives of our team members.

Care is what sparks Pella Passion.  It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations.  If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you.

The Pella Showroom Coordinator is the face and voice of Pella in our showrooms. The Showroom Coordinator will partner with the sales and marketing teams elevating the customer experience, increasing brand awareness, and driving traffic to the showroom.  Several key responsibilities require the ability to work some evenings and weekends.

Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! 

Responsibilities/Accountabilities includes the following, but not limited to:

• Deliver exceptional customer experience while driving sales leads
• Consult with showroom guests and call-ins to answer questions and educate customers about Pella products and capabilities
• Display and/or demonstrate product in showroom and/or events: using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products
• Qualify call-in and walk-in customers to set sales appointments for Sales Representatives

• Conn ect with and maintain awareness of local industry and community organizations to promote Pella and drive traffic to the showroom.  
• Aggregate and distribute showroom traffic and performance analytics
• Showroom schedule includes Saturdays and some evening hour s
• Welcomes all visitors, customers or staff appointments and notifies the appropriate person of their arrival.

Event Management

• Work with Marketing + Sales teams to develop Showroom Event strategy and cadence .
• P lan and c oordinate event elements (such as catering), as well as manage and attend the showroom events (which may be in the evening or on weekends)
• Review and compile event results and conduct follow-up activities

• Lead presentations or training sessions related to the showroom and / or Pella product within the showroom for internal and external customers

Showroom Management

• Ensure that all product samples and displays are current and in good working order.
• Maintain showroom for cleanliness and neatness to ensure a favorable and welcoming setting for all customers, including but not limited to dusting, cleaning windows, taking out garbage
• Responsible for taking the appropriate action and contacting those needed to resolve showroom environment concerns. (i.e., product repair, electrical issues, plumbing needs, etc.)
• Ensure showroom is stocked with office, sales/marketing and beverage service supplies
• Ensures Visitor Sign In Book is completed for all visitors with accurate information of entry and exit times.

Administrative Duties

• Answer showroom phones, handle mail/shipping services
• Input and maintain accurate information in lead management software systems
• Provide administrative and reporting support for Sales Representatives and Management
• Willingness to travel to other local showrooms for coverage if needed
• Complete sales transactions which may include handling deposits (checks, credit cards)
• Maintains the company brand by assisting in directing visitors, conveys an attitude of helpfulness to all visitors. Protects the company by requesting the identity of visitors before allowing entry to the building.

Requirements:

• Energetic personality and skilled at relating to and supporting a variety of customers
• Appreciation of architecture and interior design
• Comfortable interacting with architects/designers, builders/contractors and homeowners
• Clean and neat physical appearance abiding by company dress code
• Strong organizational, time management and problem-solving skills
• Self-starter, demonstrating a strong work ethic and responsiveness to customer needs
• Able to maintain open and effective communication with cross functional teams
• Works collaboratively with customers and Pella team members
• Adaptable to changing processes and priorities
• Continuous learner and practices self-development

And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits at Pella Northland: 

• Competitive compensation
• Eligible for a variety of Bonuses!
• Casual work environment
• Generous PTO
• Opportunities for internal Promotions and Transfers
• Contagiously positive company culture!
• Quarterly recognition for going above and beyond
• Work for a widely recognized company with a great reputation!
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k Benefits

Does all of this sound good to you? Make your next move! Apply now. 

Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law.

If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test.

Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract.

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