Job Description

Job Summary:

Teller 1 is an entry level teller who performs day-to-day teller duties with accuracy and in a timely manner. Teller 1 must be proficient with cash handling, keyboarding skills, and mathematical skills.

Essential Duties and Responsibilities include the following:

• Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Assist with mail or email transactions, when available.
• Maintain an up-to-date comprehensive knowledge of all credit union products and services.
• Promote, explain, and cross-sell other credit union products and services.
• Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.
• Count, check, and package coins and currency.
• Balance cash drawer at the end of the shift and compare totaled amounts to computer totals. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary.
• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
• Report malfunctions of teller computers and other equipment used at the teller station.
• Check night depository bags and record proper information according to credit union procedures.
• Process member mail transactions.
• Sell monetary instruments to members
• Answer phones and respond to member requests
• Perform other assignments, projects, and duties as required/assigned

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