Job Description

**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Kyndryl is seeking a curious and proactive Technician to join our Infrastructure team. This team provides the foundation for our successful IaaS and Cloud Services business and operates the internal hybrid cloud that powers the broader Engineering team to develop the Skytap platform. As a member of the team, you will assist in deploying, troubleshooting, and remediating errors in the hardware and software systems that make up our internal cloud. You will also respond to alerts and provide first-line troubleshooting for services deployed in public clouds, following standardized workflows. Occasionally, you'll participate in physical interventions such as disk swaps or resets, either directly or by coordinating with remote hands. **Your Future at Kyndryl** Every role at Kyndryl offers a path to grow your career. You'll gain hands-on experience, access to learning opportunities, and the chance to certify across all major platforms. Whether you want to broaden your expertise or specialize in a specific area, your opportunity starts here. **Who You Are** **Your Responsibilities:** + Collaborate with internal service teams to resolve infrastructure issues + Perform hardware validation and interact with Compute, Networking, and Storage teams + Contribute to the maintenance of a large, globally distributed VMWare vSphere and Proxmox infrastructure + Support and sustain storage solutions based on NFS, iSCSI, and ZFS + Troubleshoot and repair hardware defects on x86 and IBM Power servers and components (CPU, RAM, RAID controllers, storage devices, network interfaces, power supplies, etc.) + Help administer and maintain the health of Skytap's global infrastructure, including responding to alerts and recovering from service-impacting incidents + Work with the Infrastructure Networking team to configure and troubleshoot WAN/LAN connectivity, routers, switches, and security, and open provider tickets as needed + Follow standard workflows to respond to alerts for services operated in public cloud environments + Track provider outages and communicate timely updates to internal stakeholders + Escalate and communicate non-standard issues to the appropriate internal engineering teams, including on-call escalation **Your Skills:** + 3+ years of technical experience with strong knowledge of Unix/Linux operating systems + 3+ years of experience in hardware deployment, management, and troubleshooting (preferably with HPE, Dell, Supermicro; IBM Power experience is a plus) + Scripting experience using Bash/Shell + Experience with virtualization/cloud technologies such as VMWare (preferred), OpenStack, AWS, Azure + Familiarity with configuration management and orchestration tools like Ansible and Puppet + Proficiency with monitoring and logging tools such as Zabbix, InfluxDB, Kapacitor, Splunk, and ELK + Understanding of network configuration and diagnostics, including Software Defined Networks + Knowledge of security concepts and technologies, including AAA, encryption, and server hardening + Working knowledge of Jira, Confluence, or similar ticketing and documentation tools + Some experience working with ISPs or utility computing providers to raise and track trouble tickets + Exposure to managing resources in cloud-native environments such as AWS or Azure (e.g., operating a small service or completing AWS Cloud Practitioner or Azure Administrator training) **Being You** Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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