Job Description

Seeking a new job opportunity? Don’t miss this role!  Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Technical Customer Support Associate for a contract position! Interested? Get more details below.

• Contract Duration: 6 months
• Worksite Location:  Remote | Mountain or Central Time Zone preferred
• Pay rate : $20.00-$24.00 per hour

What you'll do in this role: 

• Engage with customers by phone, email, and chat in a professional, empathetic, and approachable way
• Listen carefully, ask clarifying questions, and communicate in plain, clear language
• Manage approximately 25 emails and 10 phone requests each day while meeting team SLAs
• Take ownership of your queue, resolving backlogs and ensuring timely issue resolution
• Document every customer interaction, including case details, troubleshooting steps, and outcomes
• Support customers with account and subscription management, billing, refunds, downloads, installations, extensions, and troubleshooting issues such as crashes or bugs
• Apply knowledge base content and escalate effectively when needed
• Collaborate across teams to ensure swift communication and resolution of issues
• Stay current on products, promotions, and systems through training and ongoing learning

What you'll bring to the role: 

• 2+ years of experience supporting customers via chat, email, and phone
• A strong customer-first mindset, with empathy and adaptability in every interaction
• Technical proficiency and comfort with computer systems, software, and Google Suite
• Excellent written and verbal communication skills, with active listening and patience
• Strong organizational and time management skills to handle high-volume requests
• Attention to detail in issue discovery, documentation, and follow-through
• Ability to troubleshoot and resolve technical issues quickly and effectively
• Composure and professionalism, even in high-pressure situations
• Flexibility to work remotely with occasional in-office collaboration

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.



As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!



Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

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